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Shipping Policy

Thank you for visiting and shopping at www.bio-kosmetyki.co.uk.
The following are the terms and conditions that constitute our Shipping Policy.

Dispatch

Shipping Time – Usually orders are processed by 12 noon on the same day, all orders placed after 12 noon are shipped the next day. It may depend on the number of orders or other random cases, therefore we reserve the right to complete the order up to 3 business days.

Orders placed during the weekend will be processed from the first working day after the weekend or during bank holidays. Next Day Delivery parcels are fully dependent on the courier and its shipping rules.

The exception is Saturdays, Sundays, and non-working days, when we do not send parcels and orders are processed on the next working day in the order in which they were submitted. The planned date of delivery of the goods should be counted from the moment we hand over the package to the courier, about which you will be informed by e-mail or SMS.

If your parcel has not been delivered within the estimated time, please contact us after that time. Additionally, check if the address you have provided in the order is correct, check if any of your neighbors did not receive your package or if it is your work address if any of your colleagues did not pick up your package. Please note that we need a few days to explain to courier companies what is happening with your parcel. In the case of Royal Mail or DPD, it is usually necessary to add an additional 7 working days from the expected delivery time for Royal Mail or DPD to find out what happened to the package.

Shipping cost

United Kingdom (England, Scotland, Wales)

We offer free shipping on all orders over £59 (England, Scotland, Wales). Delivery within 2-7 business days. Free deliveries are made by DPD or Royal Mail, depending on the weight and value of the package. Com4t Ltd reserves the right to choose your preferred courier.

Free shipping is offered once only. If the customer does not pick up the package, gives the wrong address, or for any other reason it is not delivered due to the customer’s fault, Com4t LTD will not offer free re-shipping. In the event of cancellation of the order, the cost of the products will be refunded, excluding shipping costs. In the event of a re-shipment, the customer will have to pay for the re-shipping costs to fulfill the order.

 

DURING THE CHRISTMAS, HOLIDAY, OR PROMOTIONAL PERIOD, PRICES AND SHIPMENT TYPE MAY BE DIFFERENT! IF YOU HAVE QUESTION, PLEASE CONTACT US

FREE SHIPPING IS ALSO OFFERED OUTSIDE THE HOLIDAY, CHRISTMAS, AND PROMOTIONAL PERIODS.

 

Delivery delays can occasionally occur. There may be a case of natural disaster or any other situation that may impact delivery timelines for national services. In that case please allow additional 10-20 working days .

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Damages

Com4t Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim or VesaBeauty assistance. We will do our best to support you on that and make sure that you are happy with our services.

Please save all packaging materials and damaged goods before filing a claim.

 

Com4t Ltd facilitates the delivery services to their customers, hence any action related to the shipments should be resolved directly with the selected courier/shipping company.